Check out our frequently asked questions,
Frequently asked questions
How do I address device configuration issues?
You can fix most device configuration issues by taking advantage of the auto-remediation capability. To enable remediations, contact your Broker-Dealer or Entreda.
How does the Auto-remediation feature work? Do apps get installed without permission?
Every device setting change (remediation) is an “opt-in” meaning that the user will need to accept the change from a prompt that appears on your device. As part of the remediation process the application sends a prompt to the user with a “yes” or “no “option, allowing the user to decide. Whether or not the user accepts the remediation, this gets logged in the dashboard for compliance purposes. The auto-remediation feature only occurs if something is a “fail” and requires administrative privileges on the device.
How does Anti-Virus Auto-Remediation work?
If no anti-virus package is detected, install anti-virus package.
How does Client Firewall remediation work?
Enable client firewall on device if detected to be disabled.
How does Operating System Update remediation work?
Enable operating system update settings to update automatically if detected to be disabled.
How does Password Policy remediation work?
Set password policy on device, to ensure it is compliant with defined password policies.
How does WiFi Remediation work?
(Optional service add-on): Launch a secure encrypted (VPN) session to browse the internet when using a non-secure (non-WPA2) WiFi.
How does Disk Encryption remediation work?
Entreda Unify leverages the operating system’s built-in support for disk encryption (Bitlocker in Windows and FileVault for MAC OS X). If a non-“business class” Windows operating system is used (home/basic version), user needs to upgrade their operating system to a business class operating system (the "business class" OS upgrade typically costs $99 per user).
For users that are failing encryption, Entreda representatives will schedule calls with reps and remote into a handful of devices to configure disk encryption. As each environment is different, need to ensure sufficient data is gathered, before enabling automatic remote disk encryption.
My device is already encrypted, can I still use your Encryption remediation feature?
If your device is already encrypted you can still use our Encryption service it is up to you.
How much personal information will Entreda get when I enroll?
Do I need to be concerned with the performance of my device as the Entreda app is always running in the background?
Entreda has specifically built the Applet to run as a very light weight tool in the background. There are some general guidelines on the system requirements in the guidelines documentation, which are similar to other apps. However, if your device is already on the border of having insufficient resources, installing one more app will further exacerbate this. This can commonly be addressed by disabling start-up programs that are not being used.
Do I require Admin privelages to install the Unify Applet?
When installing the Entreda Unify Applet, user must have full “administrator” privilege. However, user is not required to be an “administrator” for general operation.
If I have a bunch of "fails" due to things I view differently than Entreda (i.e., Window auto updates), won't this look bad on the report?
Entreda’s solution is designed to be customizable. You can create exceptions to Entreda’s “fail” methodology which would essentially prevent your worry of a “bad” looking report for this scenario. These exceptions are logged.
Is Anti-Virus included with the Entreda app? If so, can I cancel my subscription?
The decision as to whether to keep your existing package is yours. Some clients prefer to use their own package. If you don’t have an anti-virus package already installed, then Entreda will install a package.
What are the default password policy settings?
By default the password policy settings are set as follows for Windows & Mac OS X:
Password “complexity”(or “strength”) must contain at least 3 of the following elements:
- Lowercase letter (a through z)
- Uppercase letter (A through Z)
- Numbers (0 through 9)
-Symbols (#$%&, etc.).
The Password Policy must also:
-Password Length: Minimum of 8 characters
-Password Aging Policy: 90 days
I have Anti-Virus and Anti-Malware I am good right?
Anti-virus, anti-malware, client firewalls are only part of the solution. To have a real monitoring solution, you need to perform behavioral analytics and active monitoring of devices. Unify does exactly that.
All my data is in the cloud, do I need your product?
It is a common misnomer that if all your data is in the cloud, the end point device’s role in cyber security defense strategies is absolved. Many recent breaches have shown that through phishing attacks and key loggers one can easily exploit vulnerabilities in end-points and gain access to cloud accts. Therefore, it is extremely important to protect all end-point devices. Remember that security is a layered problem.
If I have a printer issue will you take care of it?
The Unify platform is meant to automate cybersecurity enforcement and compliance. If the printer is a vulnerable component of your overall cybersecurity plan, we will work to resolve it. We don’t trouble shoot printer connectivity issues.
Over the past 30 years this has not been an issue, why now?
How do I access the reports online?
Reports are available within the Unify Console, under “Reports.” This is in addition to reports being emailed regularly.
Reports indicate that devices don’t have correct settings?
This is most likely due to user(s) not accepting the auto-remediation pop-up notification. User has the ability to accept or not to accept the auto remediation to fix device setting. Occasionally, some settings such as Operating System Updates are handled through other methods (such as RMM tools), and these just need to be noted as an exception.
How do I read the reports sent to my email?
How do I generate the Cybersecurity Policy?
Please see the video below for instructions on how to generate your Cybersecurity Policy.
Note: In addition to having a link sent to you, you can also find the Cybersecurity Policy icon on your dashboard if you login to signator.entreda.com